Privacy Policy
1. Who We Are
DS TOWING LTD (“we”, “us”, “our”) is a company registered in England and Wales (Company Number 17005449), with its registered office at 34 Langley Close, Harwich, United Kingdom, CO12 4AY. We operate road freight transport and vehicle recovery services under SIC codes 49410 and 52290.
We are the data controller for personal information collected through this website (sheanflow.uk).
Contact for data matters:
Email: [email protected]
Phone: 07868 178 558
2. What Personal Data We Collect
We collect the following data when you submit the contact/enquiry form on this website:
- Full name
- Phone number
- Email address (optional)
- Service requested and job details (as provided by you)
We do not collect payment card details, financial information, or sensitive personal data through this website.
3. How We Use Your Data
We use your personal data solely to:
- Respond to your enquiry and provide a quotation for the requested service
- Communicate with you about your booking or service request
- Fulfil the agreed transport or recovery service
- Comply with our legal obligations (including record-keeping for HMRC)
We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal data with third parties for their own marketing.
4. Legal Basis for Processing
We process your data under the following UK GDPR lawful bases:
- Contract performance — to fulfil the service you have enquired about or engaged us for.
- Legitimate interests — to respond to your enquiry and manage our business operations.
- Legal obligation — to comply with applicable laws (e.g. tax and accounting obligations).
5. Cookies
This website uses a cookie consent preference stored in your browser’s local storage
(key: dstowing_cookie) to remember your cookie choice. This is a functional necessity
and does not track your behaviour across other websites.
If you have accepted cookies, we may use basic analytics tools in the future to understand how visitors use the site. Any such tools will be added to this policy before deployment. Currently, no third-party analytics or advertising cookies are in use.
6. How We Store and Protect Your Data
Enquiry data submitted via the contact form is received directly via email to our corporate inbox at [email protected] hosted on the sheanflow.uk domain. No form data is stored on external servers by third parties beyond standard email transmission.
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.
7. How Long We Retain Your Data
We retain enquiry data for as long as necessary to fulfil the service or respond to your enquiry, and for up to 6 years thereafter for legal and financial record-keeping purposes in accordance with HMRC requirements.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you.
- Right to rectification — to ask us to correct inaccurate data.
- Right to erasure — to ask us to delete your data, subject to legal obligations.
- Right to restrict processing — to ask us to limit how we use your data.
- Right to data portability — to receive your data in a portable format.
- Right to object — to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
If you are unsatisfied with our response, you have the right to lodge a complaint with the
Information Commissioner’s Office (ICO):
ico.org.uk | 0303 123 1113
9. Third-Party Links
This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the revised policy.